Return & Refund

Thank you for choosing PDhamecha! While digital products are non-returnable, we're happy to offer refunds for technical issues or accidental duplicate purchases. Contact info.digital@pdhamecha.com  for assistance!

Accessing Your Digital Project:

At PDhamecha, we’re committed to delivering high-quality digital projects and services tailored to your unique needs. Once your purchase is complete, you will receive a detailed email with instructions for accessing your digital project files or online platform. Depending on your preferences, you may also select a specific start date or activation time for your project, adding flexibility to your purchase. We offer 24/7 access to ensure you can begin working with your project files whenever it’s convenient for you. Should you require any technical assistance during setup, our support team is available to provide guidance.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-5 working days

Orders over $100: All day delivery. Order anytime:

FREE

Orders under $100: All day delivery. Order anytime:

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

Next day delivery Get it next day, 7 days a week

All day delivery. Order by 9pm.

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2 working days

All day Delivery from 7am - 8pm. Order anytime:

Fromu$20

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

From $35

Next day delivery it next day on weekdays

All day delivery from 7am - 8pm. Order by 7pm:

Fromu$30

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:

From $45

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

Flexible Return & Refund Policy:

We understand that sometimes a project may not be exactly what you need, or you may change your mind. For such situations, our return and refund policy offers a straightforward, hassle-free process to ensure your satisfaction. Here’s a breakdown of how it works:

Return Window:

You have the right to request a return within 14 days of purchase if the digital project has not met your expectations.

Eligibility Requirements:

Your digital project files must remain unaltered and unused to qualify for a full refund. We ask that all project files or access credentials be kept secure and not distributed to ensure eligibility.

Minor usage, such as accessing the files to review their suitability or functionality, will not automatically disqualify you from a refund.

In the event of any technical issues, such as file corruption or difficulty accessing the project platform, you are eligible for a full refund provided that the issue is confirmed by our support team.

Documentation for Returns:

Please keep your purchase receipt, order confirmation email, and any relevant documentation for a smooth and timely refund process. These documents are essential to verify your purchase, ensuring we can process your refund efficiently.

Refund Timeline:

Refunds are processed within the timeframe required by applicable regulations, typically within 7–14 business days from approval. We aim to handle all requests quickly and accurately.

FAQs

Why haven’t I received access to my project yet?

Check your spam/junk folder, or contact support if the access email hasn’t arrived.

Do you deliver on public holidays?

Yes, select your preferred start date at checkout or arrange it with support afterward.

Is round-the-clock access available for my digital project?

Yes, you have 24/7 access to your project files.

What if I encounter technical issues with the files?

Contact support for help, and if unresolved, you may be eligible for a refund.

What if I need additional project support or customization?

We offer customization services; contact us to discuss options.

Are my files secure and protected?

Yes, your files are secure, and only you have access.

Can I transfer my project access to someone else?

No, licenses are non-transferable, but multi-user options are available.

How do I contact customer support?

Reach us via email, phone, or live chat on our website for any assistance.

Need a Help?

  • Linkedin
  • Instagram
  • +91 88498 20023
  • info.digital@pdhamecha.com

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